Conversations, even hard ones, can start out well. Then, seemingly out of nowhere, it goes bad. Unfortunately, you cannot control the response of the other person, but you can be prepared when it happens. Being able to respond well at the moment can move the conversation back to a place of productivity. You will learn: • How to build trust so the relationship can sustain the hard conversation • How to fully understand the other person’s perspective so you can meet their needs and yours • How to integrate this understanding into the template for the conversation • How to start and hold the conversation. • How to build dialogue rather than argument.

More information to come...